I've bought presets before that looked wrong on my photos. Why would these be different?+
Often the light is the cause: a preset made in one light goes wrong in another. Here you set your own exposure and white balance first. Then, for a color look, you pick the version made for the light in your photo. This page also says what the pack is not made for.
Can't I just make my own presets?+
You can, and some experienced editors make one preset per light for their own look. A pack gives you that work already done for one subject: in Downtown, 7 color looks in their light versions, a black and white look, 10 Film looks and 10 tools.
Will I still have to edit every photo?+
You still set exposure, white balance and contrast as usual; the look gives the color and the mood. The pack's tools then handle the local edits this subject often needs, one click each.
What if a look is too strong for my photo?+
Each look also comes as a creative profile with an Amount slider: you set the strength, and all your other sliders stay free. Profiles are stronger than the presets at 100, so start around 50.
Will a preset change my exposure or white balance?+
No look changes them: set exposure and white balance as usual, then apply the look. The Contrast, Highlights, Shadows, Whites and Blacks sliders also stay where you set them, though each look gives the image its own contrast. A few tools change light or color in one area only, such as the subject or the sky. Reset Look takes the look off.
Does it work with my Lightroom and on my phone?+
The pack works in Lightroom Classic, Lightroom and Camera Raw; the compatibility table on this page gives the minimum versions. On Lightroom mobile the looks work: sync them from Lightroom on a computer, or import the unzipped files. Some tools need Lightroom on a computer.
Is it hard to install?+
In Lightroom Classic and Camera Raw, you import the zip directly, and the presets appear in the "LSL Downtown" group; in Lightroom Classic, the profiles take a second import. The guide in the zip (in English) shows each step, and if you get stuck, we reply within 2 business days.
Does it work with my RAW, JPEG or phone photos?+
The presets are made for RAW files: any RAW file that Lightroom opens, including phone DNG files. They also work on JPEG files, but the result is different and usually weaker.
What if the pack does not suit my photos?+
The section "Is this pack for you?" on this page says which photos it is not made for, so you can check before you buy. As long as you have not downloaded anything, you can withdraw within 14 days; from the first download, the sale is final. If the pack does not work with the Lightroom versions listed for it, the legal guarantee of conformity applies: we fix it or refund you.
Which light should I choose for a sunrise?+
Golden Hour, if the sun is low and warm. Go by the light you see in the photo: a low, warm sun calls for Golden Hour, at 7 am or at 7 pm.
How do I get an update?+
We email you, and the pack shows "Update available" in your account. Download the new version and import it the same way as the first one. The release notes list what changed.